What are your shipping rates?
We offer four flat rate shipping charges based off your order total.
SmartPost for $9.95. If the order meets or exceeds $100 (after any eligible discounts are applied) then shipping is free. Please allow 7-12 business days for delivery. SmartPost delivers Monday – Saturday. No Sunday deliveries. This method uses USPS for final delivery.
FedEx Ground for ammunition and CO2 cartridges for airguns for $9.95 (adult signature required).
2-Day for $24.95. Same-day shipping for orders placed before noon Eastern. Weekend orders ship on the next business day.
Standard Overnight for $34.95. Same-day shipping for orders placed before noon Eastern. Orders placed after 12pm EST on Friday will not ship until Monday. Weekend orders ship on the next business day.
Overnight and 2-day air shipping options only deliver Monday through Friday.
2-day air shipping is required for customers who reside in Alaska and Hawaii.
FedEx Ground, 2-day air or Overnight shipping is required for CALX kits, uppers and airguns. P.O. boxes are not permitted for these items and are signature required.
How quickly do you ship?
We typically ship Standard orders in 24-48 hours Monday through Friday. You will be notified via email once your order has shipped.
How long will it take to get my order?
Standard service typically takes 7-10 business days to receive your package. *Please note that transit times do not include order processing time and actual delivery times may be a business day or more.
How do I track my order?
You will receive a shipment confirmation e-mail including the tracking information when your order ships. We will also include an order tracking number on your order information page in your Account. To track the package, click directly on the tracking number. This will take you to the carrier’s website to track the order. Please note that it may take up to 24 hours before tracking information appears on the carrier’s website.
Do you ship internationally?
We do ship outside the United States and some U.S. Territories But we do have policies that should be followed to order weapons out of the U.S.
Why can’t you ship a high capacity magazine or ammunition to my address?
Some products cannot be shipped to certain states by law. We cannot make exceptions to this policy. If you have further question about which magazines can be purchased, please contact Customer Service.
What is the policy regarding shipment of ammunition and CO2 cartridges?
Ammunition and CO2 cartridges must be shipped via FedEx Ground and requires an adult signature on delivery. You must be 18 to purchase rifle ammunition and 21 to purchase pistol ammunition. For safety reasons, we do not accept returns of ammunition. Please ensure you are purchasing and using the correct type of ammunition for your firearm. Check the local laws of your area for any other laws or regulations before ordering.
I haven’t received my order – what should I do?
If your order is a few days late – don’t panic. Sometimes the carriers experience delays, particularly during the busy holiday season. Also, it may take a business day or two to process your order, particularly if you placed your order on a weekend or during a holiday when the carriers’ offices are closed. If you’re still concerned, then please check with your local carrier’s office. Sometimes the carrier will not deliver an order if he or she feels it cannot be left safely at its destination or if a signature could not be obtained for orders that require signature confirmation. The carrier will leave a notice on your door so that you know the order is waiting for you at your local carrier’s office, but it may have fallen off by the time you get home. If your order is not at your local carrier’s office or elsewhere in your building, then please contact us at 603-610-3000 ext. 1.
Can I change my shipping address after the order has been placed?
Due to the nature of the products that PERSONAL SECURITY manufactures and ships, shipping addresses CANNOT be altered once products are shipped.