Return Instructions

 

Can I return the product that I received?

Eligible product may be returned in original packaging for a credit or refund of the purchase price within 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling. In order to return Product purchased over the internet, or via the phone or facsimile, Buyer must call Customer Service at 760-933-8385, option 1 during business hours (Monday through Friday 8:30am to 5:00pm) and request a Return Authorization Number (RMA). An RMA is required to return Product. Customers who exchange products that are found to be defective will receive a credit for original shipping charges.

You may exchange the product or receive a refund in the original form of payment. Merchandise must be returned in original packaging and in new sellable condition.

Please allow up to 10 days after return is received and inspected for the refund to be processed.

Electro Optics – New, unopened optics that still have the holographic seal can be returned for a refund/exchange with 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling.

Custom Works Concierge – Custom Works Concierge P320 orders canceled before shipment will be refunded but will also be subject to a $200 restocking fee. Because each P320 Custom Works Concierge pistol is specially customized, any order that has shipped cannot be returned or refunded.

Products that cannot be returned at any time include, but are not limited to: firearms, ammunition, ammunition components, airguns, CO2, clothing that has been washed or shows signs of wear, opened consumable items and cleaning kits, opened DVD, CD or other copyrighted software or material, items that have been damaged, used, are missing packaging or accessories, or are otherwise not in new sellable condition. Seller reserves the right to refuse any return or exchange.

If you return a Product that qualified you for a discount, promotional item or promotional card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Seller may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the Product.

Please call PERSONAL SECURITY Customer service at 760-933-8385, option 1 to receive a Return Material Authorization number. Our Customer Service hours of operation are:

Monday – Friday: 8:30AM-5:00PM Eastern time